What we Heard report is available. In total,144 people provided feedback through this project page, surveys, email or by phone. Consultation also included a pop-up event downtown and meetings (in-person and virtual) with residents, key stakeholders and City Advisory Committees.

Feedback suggested that downtown has a lot to offer with its local shops and businesses, unique buildings and sense of community and place, however several challenges were also identified. There is a perception that downtown lacks security, accessibility, affordable housing, childcare options and convenient parking. Participants shared a desire to see an inclusive, vibrant, accessible, multi-modal downtown with more public spaces in the future. This feedback will assist in the creation of land use policies in the Downtown Neighbourhood Plan, to be drafted and released in 2024.