Public Transit Operational Review

image of a Metrobus, bus stop and bench

Council announces Metrobus enhancements as part of Budget 2020


We’re looking at our city’s Metrobus and GoBus (including accessible taxi) services to improve service delivery and we need your input!

The City of St. John’s has engaged Dillon Consulting Limited to assist in a review of transit services, both Metrobus and GoBus, in order to provide direction for transit that best reflects the needs, values, and priorities of the community.

The review is being funded in partnership with the Government of Canada through its Public Transit Infrastructure Fund.

These directions will guide how transit is planned, implemented, and funded

Council announces Metrobus enhancements as part of Budget 2020


We’re looking at our city’s Metrobus and GoBus (including accessible taxi) services to improve service delivery and we need your input!

The City of St. John’s has engaged Dillon Consulting Limited to assist in a review of transit services, both Metrobus and GoBus, in order to provide direction for transit that best reflects the needs, values, and priorities of the community.

The review is being funded in partnership with the Government of Canada through its Public Transit Infrastructure Fund.

These directions will guide how transit is planned, implemented, and funded over the next five to ten years.


What is being reviewed?

This review will evaluate conventional and specialized transit in St. John’s provided by Metrobus and GoBus respectively and will recommend improvements to the frequency of service, route design, operating hours, and passenger amenities that are the most beneficial and cost effective for the residents of St. John’s.

The project has been divided into several phases that will each include some form of engagement to ensure that there are opportunities to provide input into all facets of the project from initial vision to final recommendations.

Check out the information on the page or review the questions and answers that have already been posted. If you can't find the answer you're looking for, post your question here and a staff person will get back to you as soon as possible.

Q&A

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  • You guys need a second bus 16 that bus is crowded to often and there’s so many students in kenmount terrace it’s not fit

    Austin asked 20 days ago

    Thank you for your comment. This route has been identified in the transit service review as a priority for an increase in service.  However, it has not been budgeted for this year. It will be revisited for the 2021 budget year. For a list of improvements from the public transit review to be implemented in 2020, see here. 


  • hi i’m wondering what your plans are for Metrobus service to Galway

    newfieduff asked 5 months ago

    Thanks for your question. Galway service was addressed in the Community Engagement Summary document which is on the project page. Page 3 of the document states, "Route 6 is proposed to be removed from downtown as it duplicates much of Route 3. Instead, Route 6 would be a much shorter one-way collector route with a connection to the Village Mall where customers travelling downtown can still transfer onto Route 3. The removal of service will either be reinvested into providing two-way service on Route 3, or providing a new hourly service to the new Costco in Galway." The full report including next steps (page 10), is available here

  • Will the items to be presented at the information sessions on June 26 and 27 be available online, or will the sessions themselves be viewable online? Myself, I'm not able to make those times, and I'm sure there are others that this will potentially have a significant impact upon who also cannot make it and would like to at least see the results so far.

    Jeff Power asked 8 months ago

    Thank you for your question. Dillon Consulting is preparing a series of visuals to show the proposed changes and a survey to get feedback on those changes. We are aiming to have these posted to the engage site early next week. Keep watching the page for updates.

  • Will proposed routes be up 4 discussion. I.e. southlands blvd inclusion?

    G. Stacey asked about 1 year ago

    A: We have developed a number of proposed route changes based on feedback from the first round of engagement. The upcoming sessions will provide an opportunity to review these proposed changes and offer any input or provide feedback.

  • Your survey is garbage!!! You are forcing people to choose between a)crappy service 1 b) crappy alternate choice 2 and c) crappy alternative choice 3. These aren't proper survey questions and if you claim anything about riders opinions from this slanted survey I will alert the media with a copy of the survey at once. Do you know what professional modelling is? Do you know how well express busses support major metro areas elsewhere? Of course not, because you're still living 40 years ago.

    jmaytum asked over 1 year ago

    Thank you for your feedback on the survey.  The questions in the survey do not refer to solutions. They are designed to provide insight into how customers perceive the system and what is important to them when designing a system (e.g. express routes tend to put priority on travel time, but customers may need to walk further to get to the route since stops are spaced further apart). 

    If there are items in the survey you feel are not covered, we have included a number of other forums in the engagement process and we encourage residents to express their thoughts and opinions.  We have already met with a number of stakeholders and held a public open house at Avalon Mall and will host a second public open house in late November.  We also encourage you to use the Discussion page to post any detailed feedback you may have.  If you would like to further chat about your thoughts on public transit, we would be happy to arrange a telephone discussion with you - Dennis