Public Transit Operational Review

image of a Metrobus, bus stop and bench

A ‘What We Heard’ document from the second phase of public engagement for the Public Transit Review is now available.

We’re looking at our city’s Metrobus and GoBus (including accessible taxi) services to improve service delivery and we need your input!

The City of St. John’s has engaged Dillon Consulting Limited to assist in a review of transit services, both Metrobus and GoBus, in order to provide direction for transit that best reflects the needs, values, and priorities of the community.

The review is being funded in partnership with the Government of Canada through its Public Transit Infrastructure

A ‘What We Heard’ document from the second phase of public engagement for the Public Transit Review is now available.

We’re looking at our city’s Metrobus and GoBus (including accessible taxi) services to improve service delivery and we need your input!

The City of St. John’s has engaged Dillon Consulting Limited to assist in a review of transit services, both Metrobus and GoBus, in order to provide direction for transit that best reflects the needs, values, and priorities of the community.

The review is being funded in partnership with the Government of Canada through its Public Transit Infrastructure Fund.

These directions will guide how transit is planned, implemented, and funded over the next five to ten years.


What is being reviewed?

This review will evaluate conventional and specialized transit in St. John’s provided by Metrobus and GoBus respectively and will recommend improvements to the frequency of service, route design, operating hours, and passenger amenities that are the most beneficial and cost effective for the residents of St. John’s.

The project has been divided into several phases that will each include some form of engagement to ensure that there are opportunities to provide input into all facets of the project from initial vision to final recommendations.

  • Public Transit Review Phase II: What We Heard

    about 2 months ago

    A ‘What We Heard’ document from the second phase of public engagement for the Public Transit Review was released on September 6, 2019.

    During this phase, which took place in June, residents were invited to provide feedback on preliminary recommendations, some of which were based on what was heard from the first round of public engagement in fall 2018. Dillon Consulting Limited, the project consultant, held two drop-in engagement sessions and an opinion survey was available online for approximately four weeks. Approximately 50 people attended the in-person sessions and 189 people completed the survey.

    Residents were invited to review proposed changes and indicated their preferred options on such things as: route structure, service levels, GoBus, student fare changes, and low-income transit passes. The concept of a Frequent Transit Network was introduced along with opportunities to improve directness of some routes.

    Dillon will bring a final report with recommendations to Council before the end the year.

    A ‘What We Heard’ document from the second phase of public engagement for the Public Transit Review was released on September 6, 2019.

    During this phase, which took place in June, residents were invited to provide feedback on preliminary recommendations, some of which were based on what was heard from the first round of public engagement in fall 2018. Dillon Consulting Limited, the project consultant, held two drop-in engagement sessions and an opinion survey was available online for approximately four weeks. Approximately 50 people attended the in-person sessions and 189 people completed the survey.

    Residents were invited to review proposed changes and indicated their preferred options on such things as: route structure, service levels, GoBus, student fare changes, and low-income transit passes. The concept of a Frequent Transit Network was introduced along with opportunities to improve directness of some routes.

    Dillon will bring a final report with recommendations to Council before the end the year.

  • Public Transit Review – Draft Plan – input

    about 2 months ago
    CLOSED: This discussion has concluded.

    The draft transit plan is now available for feedback. Check out the Plan and then take the survey. Your feedback will be considered as the plan is finalized.

    There are also two public drop-in sessions scheduled:

    • Wednesday, June 26 at City Hall, Foran/Greene Room from 4:30 - 8:30 p.m.
    • Thursday, June 27 at 348 Water Street from 12:30 - 2:30 p.m.
    Preliminary recommendations for the plan include proposed route changes, service levels, GoBus, and fare strategies. Members of City Council and Dillon Consulting will be in attendance to review the proposed changes with you and take your feedback. All are welcome to attend.




    The draft transit plan is now available for feedback. Check out the Plan and then take the survey. Your feedback will be considered as the plan is finalized.

    There are also two public drop-in sessions scheduled:

    • Wednesday, June 26 at City Hall, Foran/Greene Room from 4:30 - 8:30 p.m.
    • Thursday, June 27 at 348 Water Street from 12:30 - 2:30 p.m.
    Preliminary recommendations for the plan include proposed route changes, service levels, GoBus, and fare strategies. Members of City Council and Dillon Consulting will be in attendance to review the proposed changes with you and take your feedback. All are welcome to attend.




  • Interim Implementation of GoBus Recommendations - March 14, 2019

    3 months ago
    CLOSED: This discussion has concluded.
    Gobus 220 150

    As part of the ongoing review of public transit that is intended to help Council improve both conventional and paratransit services, the Transportation Commission asked for and has received preliminary recommendations to address rising costs and issues with the GoBus system.

    While all public transit systems need municipal investment to offset the difference between revenue generated from passenger fares and the cost to operate the system, our current costs for GoBus are substantial. The City of St. John’s invests $13.7 million annually towards Metrobus operating costs and $3.9 million annually towards GoBus operating costs; in 2018, the net cost per ride (operating cost minus passenger fare revenue) that the City invests in GoBus transit is $24.3 per ride, or a 90 per cent subsidy.

    To be clear, Council understands the need for and values the GoBus service and is deeply committed to ensuring that the services continues. We are also very aware of the need to provide this service in a sustainable way and to make every effort possible to manage the costs of operating this valued service. This is why we asked Dillon consulting to make some recommendations now that we can begin working on for 2019.

    The recommendations focus on two main topics – eligibility requirements and contractual matters with our service provider, MVT.

    To read the full Council Statement, click here.


    As part of the ongoing review of public transit that is intended to help Council improve both conventional and paratransit services, the Transportation Commission asked for and has received preliminary recommendations to address rising costs and issues with the GoBus system.

    While all public transit systems need municipal investment to offset the difference between revenue generated from passenger fares and the cost to operate the system, our current costs for GoBus are substantial. The City of St. John’s invests $13.7 million annually towards Metrobus operating costs and $3.9 million annually towards GoBus operating costs; in 2018, the net cost per ride (operating cost minus passenger fare revenue) that the City invests in GoBus transit is $24.3 per ride, or a 90 per cent subsidy.

    To be clear, Council understands the need for and values the GoBus service and is deeply committed to ensuring that the services continues. We are also very aware of the need to provide this service in a sustainable way and to make every effort possible to manage the costs of operating this valued service. This is why we asked Dillon consulting to make some recommendations now that we can begin working on for 2019.

    The recommendations focus on two main topics – eligibility requirements and contractual matters with our service provider, MVT.

    To read the full Council Statement, click here.


  • Take our Survey

    7 months ago
    CLOSED: This discussion has concluded.

    The survey for the Public Transit Operational Review has now closed. We would like to thank you for your input and look forward to hearing from you again when key themes and initial recommendations are drawn from the information gathered from this survey.

    The survey for the Public Transit Operational Review has now closed. We would like to thank you for your input and look forward to hearing from you again when key themes and initial recommendations are drawn from the information gathered from this survey.