Our City. Our Future.

logo image of "Our City Our Future" which is the name of the new strategic plan for the City.

New Strategic Plan Our City, Our Future tabled at Committee of the Whole, March 20, 2019 along with list of 2019 Actions. Final approval provided at regular meeting of Council. March 25. Check out both documents in the document library.

Understanding the needs and expectations of the community is key to good city strategic planning.

In March 2018 we undertook our first citizen satisfaction survey which provided a benchmark of how we are currently performing, and a snapshot of what residents think about the services they receive, value for money, capital spending, and engagement and communications.

We learned that residents believe St. John’s is a good place to live, where they have good quality of life and enjoy a variety of services. We also heard more about the areas where residents believe we need to make improvements. While the survey was one tool we used to inform the development of a new strategic plan and a new three-year budget, hearing from a variety of voices was an important part of the process.

Between April and October 2018, through a series of nearly 50 in-person and on-line engagement activities, there were several thousand points of engagement including the voices around the city’s advisory committees. Regardless of the stakeholder, key themes started to emerge from the engagement process and people indicated what was important to them.

Combined with the feedback from the citizen survey, this information helped shape the new vision and strategic directions. Following the release of the What we Heard document in July 2018, we started working internally to frame up the plan, its directions and goals, and then worked across departments and with Council to confirm the Action Plan for 2019.

New Strategic Plan Our City, Our Future tabled at Committee of the Whole, March 20, 2019 along with list of 2019 Actions. Final approval provided at regular meeting of Council. March 25. Check out both documents in the document library.

Understanding the needs and expectations of the community is key to good city strategic planning.

In March 2018 we undertook our first citizen satisfaction survey which provided a benchmark of how we are currently performing, and a snapshot of what residents think about the services they receive, value for money, capital spending, and engagement and communications.

We learned that residents believe St. John’s is a good place to live, where they have good quality of life and enjoy a variety of services. We also heard more about the areas where residents believe we need to make improvements. While the survey was one tool we used to inform the development of a new strategic plan and a new three-year budget, hearing from a variety of voices was an important part of the process.

Between April and October 2018, through a series of nearly 50 in-person and on-line engagement activities, there were several thousand points of engagement including the voices around the city’s advisory committees. Regardless of the stakeholder, key themes started to emerge from the engagement process and people indicated what was important to them.

Combined with the feedback from the citizen survey, this information helped shape the new vision and strategic directions. Following the release of the What we Heard document in July 2018, we started working internally to frame up the plan, its directions and goals, and then worked across departments and with Council to confirm the Action Plan for 2019.

  • City’s new Strategic Plan released

    2 months ago

    On Wednesday, March 20, 2019, Council released to the public the City’s new strategic plan at Committee of the Whole. ‘Our City, Our Future’ sets a vision for the City as a place where people want to live and work and where everyone feels they belong. The plan was built following a year-long process which considered input from the public, staff and Council and aims to provide directions for the next ten years.

    The strategic plan is based on four directions:

    · A Sustainable City – A city that is sustainable today and for future generations; economically, environmentally and financially.

    · A City that Moves – A city that builds a balanced transportation networks to move people and goods where they want and need to go safety.

    · A Connected City – A city where people feel connected and have a sense of belonging and are actively engaged in community life.

    · An Effective City – A city that performs effectively and delivers results.

    Council will vote to adopt the strategic plan on March 25th at the regular Council meeting. Reporting on progress will occur annually.


    On Wednesday, March 20, 2019, Council released to the public the City’s new strategic plan at Committee of the Whole. ‘Our City, Our Future’ sets a vision for the City as a place where people want to live and work and where everyone feels they belong. The plan was built following a year-long process which considered input from the public, staff and Council and aims to provide directions for the next ten years.

    The strategic plan is based on four directions:

    · A Sustainable City – A city that is sustainable today and for future generations; economically, environmentally and financially.

    · A City that Moves – A city that builds a balanced transportation networks to move people and goods where they want and need to go safety.

    · A Connected City – A city where people feel connected and have a sense of belonging and are actively engaged in community life.

    · An Effective City – A city that performs effectively and delivers results.

    Council will vote to adopt the strategic plan on March 25th at the regular Council meeting. Reporting on progress will occur annually.


  • What we Heard Document released

    2 months ago

    At the Committee of the Whole meeting on Wednesday, July 25, Council accepted a "What we Heard Document" coming out of the public enagagement process for the development of a new Strategic Plan. Check out the document library. Is there anything missing? Does this make sense? Please continue to provide feedback.

    At the Committee of the Whole meeting on Wednesday, July 25, Council accepted a "What we Heard Document" coming out of the public enagagement process for the development of a new Strategic Plan. Check out the document library. Is there anything missing? Does this make sense? Please continue to provide feedback.

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  • Budget 2019 - 2021

    2 months ago

    We've also released our next 3 year budget. Details on the Budget project page.

    We've also released our next 3 year budget. Details on the Budget project page.