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The City of St.
John’s has released the findings of a recent online survey about the
organization’s website, stjohns.ca.
In total, 223
responses were collected over a four-week period from a variety of people with
85% considering the City’s website to be a reliable source of information.
Regarding accessing the City’s website - 41% visited the current website once a
month or less, 31% visited weekly or several times a week.
The survey
provides the web redevelopment team with valuable insight into what visitors to
the site are looking for, as well as challenges with the current structure of
the site. For example, the most frequently identified area for improvement was
navigation; respondents want simpler menu structures, fewer clicks to find
information, better grouping of information and more drop-down menus.
All feedback
from the survey will be reviewed carefully and considered as the web
redevelopment team begins the process of issuing a Request for Proposals to
retain a company to work with the City on creating the new site in 2020.
The complete
‘What We Heard’ document is available here.
The City of St.
John’s seeks to create a city where people feel connected, have a sense of
belonging and are actively engaged in community life. This project is
identified in the Our City, Our Future 2019 Action Plan under the
goal of increasing and improving opportunities for residents to connect with
each other and the City.
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Do you have thoughts on website design? Visited the City's website and thought, "I could make this better?" If so, we'd love to have you as part of a volunteer review panel.
The City is seeking individuals who are interested in helping us develop a website that better meets the needs of our public, one that is user friendly and easy to navigate. No expertise in web design or electronic communication required – just a willingness to share your thoughts, ideas and suggestions as we work towards developing a new website.
From time to time, you would be emailed questions and samples pages, and eventually would be provided access to the test site, before it goes live to the broader public. As for the timeline, it would be on a contacted-as-needed-basis from the fall of 2019 until the site is launched, which is expected to be late 2020 or early 2021.
If you are interested in participating in this volunteer online panel, please email us at communications@stjohns.ca with your name, address and a sentence explaining why this opportunity appeals to you.
Deadline to submit your name for the panel is September 16, 2019.