City of St. John's Website Redevelopment

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Consultation has concluded

The City of St. John’s website (www.stjohns.ca) is a key communications tool that provides a variety of information about the City of St. John’s to its citizens, businesses and other stakeholders.

The current website project was started in 2010. Since that time, the City’s requirements in a website have changed; furthermore, feedback gathered through public engagement opportunities supports the need to redevelop the website to ensure it is user-friendly and an effective communications tool. The website’s design and overall structure are dated, as web platforms and the way the public engages with them has changed dramatically in the last decade.

We are estimating it will take two years to complete this project. The focus for 2019 is on gathering information from the public and potential web developers to establish what the website needs to include and how it would function. In 2020 we will focus on procuring a company to work with us to develop the new site and then launching it to the public.

Results of What we Heard is available here.

The City of St. John’s website (www.stjohns.ca) is a key communications tool that provides a variety of information about the City of St. John’s to its citizens, businesses and other stakeholders.

The current website project was started in 2010. Since that time, the City’s requirements in a website have changed; furthermore, feedback gathered through public engagement opportunities supports the need to redevelop the website to ensure it is user-friendly and an effective communications tool. The website’s design and overall structure are dated, as web platforms and the way the public engages with them has changed dramatically in the last decade.

We are estimating it will take two years to complete this project. The focus for 2019 is on gathering information from the public and potential web developers to establish what the website needs to include and how it would function. In 2020 we will focus on procuring a company to work with us to develop the new site and then launching it to the public.

Results of What we Heard is available here.

Consultation has concluded

  • What We Heard on Website Redevelopment

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    The City of St. John’s has released the findings of a recent online survey about the organization’s website, stjohns.ca.

    In total, 223 responses were collected over a four-week period from a variety of people with 85% considering the City’s website to be a reliable source of information. Regarding accessing the City’s website - 41% visited the current website once a month or less, 31% visited weekly or several times a week.

    The survey provides the web redevelopment team with valuable insight into what visitors to the site are looking for, as well as challenges with the current structure of the site. For example, the most frequently identified area for improvement was navigation; respondents want simpler menu structures, fewer clicks to find information, better grouping of information and more drop-down menus.

    All feedback from the survey will be reviewed carefully and considered as the web redevelopment team begins the process of issuing a Request for Proposals to retain a company to work with the City on creating the new site in 2020.

    The complete ‘What We Heard’ document is available here.

    The City of St. John’s seeks to create a city where people feel connected, have a sense of belonging and are actively engaged in community life. This project is identified in the Our City, Our Future 2019 Action Plan under the goal of increasing and improving opportunities for residents to connect with each other and the City.

  • Call for Volunteer Panel

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    Do you have thoughts on website design? Visited the City's website and thought, "I could make this better?" If so, we'd love to have you as part of a volunteer review panel.

    The City is seeking individuals who are interested in helping us develop a website that better meets the needs of our public, one that is user friendly and easy to navigate. No expertise in web design or electronic communication required – just a willingness to share your thoughts, ideas and suggestions as we work towards developing a new website.

    From time to time, you would be emailed questions and samples pages, and eventually would be provided access to the test site, before it goes live to the broader public. As for the timeline, it would be on a contacted-as-needed-basis from the fall of 2019 until the site is launched, which is expected to be late 2020 or early 2021.

    If you are interested in participating in this volunteer online panel, please email us at communications@stjohns.ca with your name, address and a sentence explaining why this opportunity appeals to you.

    Deadline to submit your name for the panel is September 16, 2019.